In 2021, a survey was conducted among all participants of The Hague Academy's (THA) open training courses of 2020. The survey was conducted from the end of October 2021 to early November 2021. The survey had the objective to learn more about the impact of the training courses and to identify possible points for improvement. In this publication, the answers to the different questions of the survey are shared.

Click on one of the dots to read the respondent's story of change. The story will be shown on the left of the page. You can open multiple stories. Swipe from left to right to read them all.

Which training(s) organised by The Hague Academy did you attend in 2020-2021?

I'm thankful for the opportunity to take this course because it has opened my eyes to new ways of seeing public services and also new methods to include gender equality.


Are you still in touch with your fellow participants?

Which medium did you use to stay in contact with your fellow participants?

The contacts with your former participants are mainly fun or work related?


Did you try to initiate change after you finalised the training?

Can you describe the change you tried to initiate following the training you attended by The Hague Academy?

  • I tried to share all the information learned at Hague Academy with all my colleagues working at the one stop shop offices, providing local services to all the citizens of Tirana. Apart this, I encoraged decision -making bodies to consider drafting Action Plans on different aspect that Municipality has lacked so far( Action plan on environment, waste management, noise nuisance)
  • Initiate a platform with the local goverment and local community to create inclusives during all the phases of community projects. There is now a better understanidng with the local government.
  • After the end of the training at The Hague Academy I participate in an important seminar organized by the Lebanese University. it was held in December 2021. I made a presentation during the seminar and published an article.
  • Since the training that happened during the difficult time of Covid19 outbreak, it was not directly easy to devise a follow up action plan directly after the training. However, based on my mission report after the training I had committed to use the gained skills on implement activities in the context of lockdowns and other restrictions. However, after the training, the gained skills on the concept of inclusive service delivery (better understanding of public services, delegating of public service to lower level, service digitalization, local socio economic development, etc) but also the SDGs (especially on planning and M&E alignment with various development programs) were very usefull as they inspired me in my work of writing project proposals especially the proposals submitted to the EU on: Strengthening municipal partnerships for increased urbanization dividends in Rwanda and another one jointly submited to Belgium government with the association of municipalities of Flanders (VVSG) on streamlining local participation mechanisms for sustainable urbanization in Rwanda.
  • After the training I drafted the county water resources(amendment bill) 2021. it was taken through public participation and finally enacted in June 2021. Among the new changes in the act include. 1. Creation of people water management committee at the village level. The consumers have the ultimate decision on how the manage the water resources in their jurisdiction. 2. A 2% of every departmental budget is now allocated to water infrastructure. 3. All learning institutions to be supplied with clean water and revenue collected by the county revenue department
  • Take part in orginazational policy change and restructure
  • After completing this training, I have change the way of thinking and always consider building blocks for a good water governance in my daily work. The new knowledge acquired for how to identify the relevent problems using fishbone diagram and mind map have been a great asset for my project and I have share with my collegues in order to well analyze the problems and find the appropriate solution. On the other other, concerning the back home action, the first contact has been done with Netherland institution in order to request the partenrship with water village pump organization. This will improve the socio -economic conditions of our beneficiaries through the accessing to potable water.
  • As the lead on capacity building on leadership, management and governance (LMG) at the decentralized levels of the Liberian health system, I redesigned my training materials and included some important topics or themes taught during the course. These topics include the role of local governments in enhancing inclusive service delivery, the roles of different stakeholders in decentralization, and the use of iterative approaches to problem-solving. The feedback and interactions during LMG orientations in the counties demonstrate the importance of these topical areas in strengthening citizens' participation, governance and accountability mechanisms in the Liberian health system.
  • Considering each day topic, materials and interactions with fellow participants, experts and the Hague Academy team the training programme was fruitful. When back home we firstly reviewed our objectives because there was some gaps to bridge related to communication and this enabled us to reach many member locally and abroad. On the other hand the processes we learnt about construction and deconstruction of the problems to address gave us a push to assessment all stakeholders and key actions and areas to strongly commit our teachings. The level of education beeing one of the main sources of human development and the Burundians, having knowledge and information gaps in the management and development of land and other related assets; there is a lot to do because the majority of Burundians are uneducated. So, we continue to learn and sensitize for citizen awareness. We surely need you as a helping hand to always assist our organization fulfil our objectives: sensitize as many citizens as possible to the activities pillar of sustainable and resilient development from local resources; which requires effort and adequate knowledge.
  • facilitate the training of LED in three district and they are Zeila ,Las-anod & Baligubadle distrts
  • We developed an ”Information/capacity building session on Inclusive and Sustainable Local Economic Development Partnership” programme concept, that can be used by anyone who wants to talk to local authorities about economic development, as part of a broader training/workshop.
  • Changing the method of local governance and adopting a culture of partnership in governance between the government and stakeholders
  • I used some of the activities we learnt in the course in my classes. One of the main learnings form the course is that we can change things with small actions and enhancing our participation. With a group of students we are working with a group of demobilized wich have a small business and we are triying to make it more visible, specially for its role as "peace culture" envirorment
  • After the training I have been hired by UNFPA a UN agence. I then have been appointed as one member of Diversity and Inclusion Advocates Network. In some maner, I am a sorte of focal point in charge of D&I in my country office.
  • During training courses i trabsfered the imoprtance of decenterlization. I used my authority as an assisrant professor to make students focus on local fianance. Thanks to this course, i am now training consultant to Local Development Center "Saquara". So changes i tried to make are 1.Raise awarness 2-Integrate local development reform of lessons learned of the course 3-Coordinating with the office of political communication service of the Ministry of local developnent to give training on amending local finance. 4- Attracting the attention of local development policy makers of the critical need to pay attention to poorer governerates.
  • gathering my work team I did a presentation of the methods learn to implemented in the way we work for the law initiative proposals
  • I tried to apply a local economic development plan to Assamou municipality in Palestine.
  • I apply the LED framework for stakeholder analysis and engagement with respect to the different categories. For example, I was able to advocate integration of academia as an important stakeholder group for embedding local economic development principles in different levels of the socio-economic ecosystem. The framework for deloping the LED strategy as a group assignment has been useful as a reminder of how to develop projects with strong SMART objectives with indicators and monitoring. From time to time, I also refer to resource materials supplied by The Hague Academy to source templates and guidelines on good practices relevant to my work of creating jobs and improving income generation opportunities for young adults.
  • I shared some the training materials with my workmates with support from VNG uganda office i came up with a five year plan and have started to implement some of the activities.
  • I have talked about SDGs with the beneficiaries of one of our projects.
  • we made a lot of changes to the marginalized groups that we are working with , we implemented many projects for economical inclusion of women in addition to social inclusion. moreover, we started to develop some programmes to let the marginalized groups be in leadership in the local and rural communities
  • soon after the training, I was assigned to head a field office. I shared a lot of information with the staff I was supervising and also started implementing some of the principles learned. in just three months, prosecution service delivery had improved in the Resident Chief State Attorney's Office of the ODPP. Timely prosecution services were offered and delivered.
  • With a research team/colleagues from other institution, we developed a research project on leveraging gender relations in cocoa value chain. As my re-entry plan, this was developed as a full proposal with the learnings, tools and insights from the gender course I was fortunate enough to join as Nuffic Fellow. I am pleased thet the proposal was approved for under the Australian Center for Intl Agri Research (ACIAR) and we will start implementation come November 2021.
  • Disaster mitigation, I initiated a media campaign, which included stakeholders, the National Disaster Management Agency, The Freetown city council and the Office of National Security (ONS), and the community people in rasing awareness of climate change and the effect of cutting trees in the surroundings. We highlighted the impact it will have on framing communities and the need to support the fight against climate change for national development.
  • In relation to the Conflict, Rule of Law and Local Security course, I initiated a strong community policing engagement under the two project titles: '' Citizens' Acess to Justice and the School Law and Justice Program" in Collaboration with NAYMOTE, one of the leading civil society organization in Liberia with support from the Carter centre and the Strategic Capacity Group support from the U.S Embassy in Liberia through the Department of State. These projects highlights education and trainig of over 1000 community leaders, youths groups, students, women groups, vulnerable groups, e. t.c ,on various topics in Law enforcement to include: The Liberia Criminal Justice System, roles and responsibilities, the rule of law, conflict management, mediation techiniques and Local Decentralization of the security, Gender Issues in community policing, drugs abused , and mob violence. The project also achieved its objective in conflict prevention mechanism approach among youths in volitile communities including the sucessful conduct of the 2020 senatorial bi- elections. The involvement of traditional leaders and religious groups including youths and the students community in the planning process of the police was done for the first time, where these stakeholders see themselves as being a part of the police planning process with respect to issues that affects their livilihoods and jointly resolving these problems through a strong community policing partnership approach. The establishement of Community and Neighborhood Watch Team in various communities to help the police in combating crimes and other social vices in partnership with the police cant be overemphasize. This process is helping the police in sucesssfully fighting crimes in the community, and has increase public trust and confidence in the police by 71% as of 2021, source (NAYMOTE Liberia). This increment is as far better than two years back when we were at 51%. I also initiated the establishment of a peace club in various schools in Monsterrado County among students to help prevent violence in schools. These student about 100 were trained in conflict prevention, negociation and mediation techniques in helping to reduce violence in schools. The training also extended on the harmful effects of drugs use by some students in school to discourage and educate students that are victims of these circumstances. With regards to the Integrity and Anti- Corruption, we have started implementing the project title: '' Advancing Liberia Policing Accountability and Citizen Trust ( ALPACT), the project is being sponsored by the U.S Embassy through the Carter Center. The aim of the project is to allow citizens to have easy acess of reporting acts of police corruption and other unethical acts alledgely committed by officers LNP and at the same time commending officers for a job well done by showcasing officers good conduct and behavior for an award. The implementation also include an oversight of a Civillian Complaint Board. In furtherance, I have also initiated ToT for officers in Integrity and Anti- Corruption and Ethic in Policing which will also be extended to other officers in different section and departments of the LNP. We are currently coducting massive awareness campaign through a roburst community policing engagement throughout Monrovia and will be extended to all parts of the remaining counties. The awareness is geared to sensitize citizens on Police Accountability and Commendation on how to report such when such act unfolds. This is just few of what we are doing. My project report will go in full details. Thank you.
  • I have tried to change the process of complaint resettlement by reintegrate into the Distrist's guidelines.
  • I tried to share the info to my colleagues as well as together with 4 other participants of the Course we prepared the Paper for Municipalities of the EaP Countries to share what we learnt during the Course.
  • At the end of every quarter, the Department of Social Welfare and Community Development meet the local Assembly members as well as other opinion leaders to deliberate on issues which have been prioritised by the local people to effect change in the lives and the area. The office also organize town hall meetings quarterly for the purpose of transparency and accountability by the Assembly officials to the local people. Officials put across to the citizens what have been achieved, what needs to be done and gaps in terms of development. The local people are also able to share what they think is the best way to tackle issues that affect their own lives. Also in my area, I have been able to mobilize the local people to form a community policing system to fight against crime especially at night. This has helped bring the police and citizens together for development in terms of security.
  • The training enabled me with the necessary skills, knowledge, and attitude with respect to inclusive urban planning. I am responsible for formulation and dissemination of best practice documents to cities. The training helped me to formulate community participation best practice documents from Ethiopian Cities Association member cities with knowledge.
  • The action plan was on joint planning of activities with local governments. As a result of this training and in a number of staff/departmental meetings , we started engagements with local governments of Refugees hosting through courtesy call and now we are having joint sub- sector working group meetings and the districts are now able to share their planned activities and take joint actions sometimes especially on child protection which requires the technical support of probation officers. The training has been helpful in supporting work mates through sharing experience, notes of the presentation and proposal development on urban refugees management and social integration s. I have been co-opted in peaceful coexistance committee for local governments hosting refugees in Madi-Okollo district in Uganda
  • I have participated actively in the preparation of a seminar on migration
  • after the training, I developed an action plan on Local economic development initiative for kasese municipal council on enhancement of the tourism potential .this would make kasese town a successful tourism destination in western Uganda. the areas identified as tourism attractions were adopted and incorporated into the municipal development plan for implementation by the LG and partners
  • I shared the information with my colleagues and implemented some of the information learnt on LED strategy process
  • Recently I have been supporting the EU expert in preparing the Twinning fiche of the upcoming EU project "Strengthening Parliamentary Oversight in Public Finances ". One of the goals of the project is to improve cooperation of the Budget and Finance Committee of the Parliament of Georgia with the civil society and the general public. I hope that the successful implementation of the project will result in more CSOs, who will be able to actively and professionally participate in the budget debate and also institutionalized mechanisms will be in place for the Parliament (committees) to listen to the views of the CSO.
  • i tried to implement the instrument of mind mapping in solving during work. it helps me alot to better analyse a problem and related factors.
  • After completing the Multi Level Water Goverance, the first thing I did was to advocate the Water and Sanitation Division of the Ministry on the importance of data. Accordingly, with funding support from the Nuffic, we were able to conduct a workshop to collect data for baseline water availability in the country.
  • I am trying to organize people for their local security. It consist in creating some group in collaboration with thé police in order to secure thé Citya.
  • I initiated change inregards to laws forinstance sexual offences bill which is a law that consolidates sexual offences through working on reviews. project change where we started ensuring that our team members include gender responsive governance principles. I also started including new stakeholders who have the power dynamics in communities like cultural leaders, local leaders, religious leaders and elders. Improved service delivery as confirmed by our beneficiaries
  • We are currently implementing learnings from the training in strengthening the approaches of our work on gender, conflict resolution and human security. In addition, the designs of our projects now have a stronger focus on sustainability thanks to the learnings we had on economic and social development. We are also sharing this knowledge with our colleagues in Colombia.
  • Change the way security is understood. I have tried to promote the application of the human security approach in the local public authorities of the city of Medellín.
  • i will transfer my knowledge to my organization and also the close stakeholders since my intitution exists to support the local governments of somaliland .

Could you explain why you did not try to initiate change?

  • Changing the method of local governance and adopting a culture of partnership in governance between the government and stakeholders
  • I moved from my fomer organisation. I couldn't excute my BHAP.
  • I didn't initiate change because the plan is inline with my organization activities and it makes easier for the implementation of the plan.
  • i initiated change


To what extent did the training contribute to the change you initiated?

My actions for change involve the following (multiple choices possible):

At what level did the described change take place?

After completing the course, I changed my way of thinking. I always consider the building blocks of good water governance in my work. The tools to identify relevant problems, such as the fish bone diagram and mind maps, have helped me and my colleagues find appropriate solutions.


Do you remember the moment in the training that inspired you to initiate change?

  • The moment that gave me inspiration was when we were divided in teams and have to work on our idea/project. I felt I already had identified some crucial and problematic issues which required an urgent solution for bettering the performance of local governance.
  • The training of Dmitry Pozhidaev. The role of local governments as a driver of development.
  • There were a lot of inspiring sessions That I remember, like the one concerning migration from Syria to Lebanon and Turkey presented by Sébastien ravel, or the presentation and the exercises given by Stephany Loose or the study case of Uganda presented by Gaya Bloom... I t'embête especially the preparation of the back home action plan with Job and the method he initiated us on it.
  • The starting session on the notion of inclusive service delivery (the concept ofindividual and collective service, the elements of proximity,legitimacy and citizens considered as customers,...) and the one on how one can contribute to the SDGs. The mind mapping exercises for problem analysis (as i frequently deal with such analysis for project proposal writing), etc
  • the session on the five building blocks for water management especially the one on stakeholder mapping
  • Case study at the Netherlands
  • The conversation which have inspire me , is related to ten top tips for integration in water management and for making water work for local governement. All this tips have inspire me and i use them regulary in my organization. The most important are for prioritizing local issues and involve the stakeholders at each phase of the project . This improve the ownership of the beneficiairies. And also, I was more interested about change management where I have get enough informations concerning how to identify the important stakeholders based on ADKAR model and how to know how they are affected by the change positively or negatively.
  • The presentation on Decentralization and Financing Local Service Delivery was a capturing moment for me to initiate the change. These conversations highlighted that, while finances are at the heart of decentralization, the capacities and robust participation at the local levels are needed to carry on development. The conversation was particularly important for me as a Liberian because decentralization reforms in the country just recently began around 2008. The passage into law of the 2018 Local Government Act, which sets the legal and regulatory framework for decentralization and local government reforms, is seen as a milestone towards implementing decentralization at the local government levels. Deconcentration has been the traditional decentralization feature in Liberia since the independence of the country. With 100 percent intergovernmental transfers made from the national government to the local government and Liberia eventually moving to devolution, a revenue-sharing formula will be developed and implemented to shape transfers to the counties. Unfortunately, the capacities and accountability of the subnational governments across all sectors including health remain lacking. Hence, I have integrated some materials from the training into my LMG orientations in order to give participants (health managers, local officials, community-based organizations) a clear understanding of the important responsibilities they have to implement a successful decentralization.
  • Considering each day topic, materials and interactions with fellow participants, experts and the Hague Academy team the training programme was fruitful. When back home we firstly reviewed our objectives because there was some gaps to bridge related to communication and this enabled us to reach many member locally and abroad. On the other hand the processes we learnt about construction and deconstruction of the problems to address gave us a push to assessment all stakeholders and key actions and areas to strongly commit our teachings. The level of education being one of the main sources of human development and the Burundians, having knowledge and information gaps in the management and development of land and other related assets; there is a lot to do because the majority of Burundians are uneducated. So, we continue to learn and sensitize for citizen awareness. We surely need you as a helping hand to always assist our organization to fulfill its objectives: sensitize as many citizens as possible to the activities pillar of sustainable and resilient development; which requires effort and adequate knowledge.
  • yes it is Training and coaching for local governmnets in somaliland , first the three district are take in training related local eceonomic development and we share the information of local ecenomic developments the we accoup and applied their distrtis and alsow e share the knowledges and example and also experience . and takes place capital city hargeisa ,somaliland second we take coath in their district , each district we visits in there palce zeil ,las-anod and baligubadle
  • It was more related to the discussions that I had with my team, to what extent can we gring the acquired knowledge to other stakeholders/beneficiaries
  • I remember after all the sessions I have a really nice feeling by listen to the other participants and the examples we saw in classes. I really like the session aboyr community security and the case of the police and their relation with people.
  • Actually most sessions were inspirinig especially study visits to the Hague province
  • examples given by experts may us contextualize the way we could implement the Methods learnt.
  • The most significant moment for me was the session on stakeholder analysis. Before the LED training, I had not used a structured framework for stakeholder analysis and did not appreciate its significance for social development work. The practice exercise that we did as a course assignment inspired me to apply this approach all the time.
  • what interested me most was the part of case studies from allover the world. examples that were used in some topics
  • Entire training was a good experience.
  • I still remember that there is a big difference between gender equity and gender equality. therefore, we should work more and more to ensure that we perform our work and keeping the gender equality and equity prospective
  • The interventions made at Lativia Municipal Council were a great influence. I was able to understand that change is possible, and that small steps may have little and meaningful impacts.
  • All sessions are very relevant, it builds towards a more inclusive gender governance. And probably because of my interests, the examples and topics pertaining to gender, food and agriculture is very interesting and impactful to the undersigned.
  • Inclusive participation is a crucial mechanism that will foster a committed solution to the global problems; both at the local and global levels, including people who are involved in a particular habitat or sector is crucial for communicating and effecting change.
  • The Community Policing aspect including Conflict Analysis, Conflict Prevention, Mediation Techniques, Negociation were among the few modules that necissitated me to initiate such change in my organization. Under the Integrity and Anti- Corruption, police corruption is highlighted as number one in Africa by Transparency International this actually moved me to initiate this change including the various Anti- corruption tools to use to initiated this change is something that is worth mentioning.
  • The neighbourhood police initiative and the way talking to the local people for peace building in community.
  • The week in which we had to elaborate a specific project proposal made me think of taking a real action on the local level in Georgia.
  • A session where I made an animation of the police and the local people together at night fighting crime and ensuring security.
  • The session on social and economic integration of migrants inspired me as it was a big issue in where I work where local community feels migrants are taking up their jobs and refugees being cared for more than then. This topic inspired me in the way that when I returned to Uganda, through the dialogue, we were able to minimize the tensions and improved the relationship. The visit to Rotterdam and the interaction with municipal officials on how they include migrants in their plans and intergrate them.
  • lots of moments were very important especially during the presentation on the situation of migrants in Lebanon and how the media is playing a negative role in the problem.
  • the session about formulation of action plans
  • When we were taught about LED strategy, role players in LED and better ways to implement LED program and projects. I learnt about other role players that we needed to engage with in our municipality and other ways to improve implementation of programs and projects
  • I already had this idea in mind. Though, the training gave me more deeper insight about the topic and introduced me very interesting real cases, which were truly inspiring.
  • the Mind mapping session and water regulation
  • The twelve principles on OECD water governance inspired me to inform my colleagues and others on the importance of data to measure the impact of water related activities.
  • The moment we studied about women economic empowerment because it is alot in my work so i gained practicle skills
  • Of course, it was in the second part of the course, the interactions with our peers allowed the facilitators to put their experience in context, this was extremely helpful in understanding the realities of our peers and the potential to develop different approaches in these contexts. The most inspiring part was knowing the solution ideas that were proposed in the course, we also learned previous experiences of the facilitators and guests who were part of the sessions, it was incredible to be part of conversations with students and experts from such different contexts, witnessing first hand the creativity of people around the world and their willingness to try to make it a better place for everyone.
  • The class and all the information offered about community policing. The way in which the authorities relate to the citizens in the neighborhoods inspired me to promote this approach in the city of Medellín, which has been experiencing an intense war since the 1980s.
  • AlGASL was took as pilot districts in three local government out of 23 ,VNG was funded the IDEAL Program and ALGASl implemented , so during the project we delivered LED trainings to all districts , so the things needed to mention in Balaygubadle districts is we shared and explained if the people cooperated in their in interest the will success , we gave apractical example small which has no school , No health center and no public services at all, fortunately one of the traditional leaders took the lead and changed in practical what we told them during the training , he collected a small money to each household now the village has public school and place of worship to ALLAH(MOSQUE).


How important were the following factors in the success of the change you initiated?

Which external factor most influenced the succes of your actions (positively or negatively)?

Explanation: Which external factor most influenced the succes of your actions (positively or negatively)?

  • When You want to bring a change in the comunity, you can hardly do it without the support of desicion- making bodies. In such case their willingness to support the project is of key importance to get successful outcomes.
  • To implement the inclusive service delivery concept in my organisation I approach the local authority (mayor) and the traditional authority (tribe leaders) to be activley involved in designing community project and be a liason between our organisation and the local community.
  • the Institution to which I belong organized the event consisting on preparing a regional seminar with experts from Lebanon and the Middle East. the presentations and the debates were interesting and we came out with some important findings. we could also publish the articles and tried to disseminate the final document between local authorities and public institutions to benefit from the ideas it presents.
  • The reported change is mainly at individual level as regard applying gained skills in my work of project proposal writing. in terms of results as the period coincided with Covid19 crisis that also affected funding streams as compared to pre Covid19, the projects proposals proposed with more elements borrowed from the training have not yet been financed but there is hope in near future. This is why I say it is combined factor of approval of ideas by my organization and availability of finances by external stakeholders
  • The department adopted my suggestions about the experiences gained from the training. The county assembly drafted an amendment bill which brought in new ideas into the water resources act. The budget committee at the assembly allocated funds for the proposed projects. The department of Administrative Reforms ensured implementation of the new changes
  • Its important to allocate funding before the execution of the project
  • On negative side, after the completion of this training, with my organization, we have planned to request a parternship with water village pump organization; but still now, we have get no answer.
  • By choosing availability of technical expertise i mean learning materials, your experts knowledge sharing and all the Hague Academy team support during the learning programme. In addition, the virtual trip was wonderful and different presentations during the learning programme part2 was very inspiring ; we had the chance to see how your country is well organized at the highest point and its strategic adaptation to the climate change. Water management and climate change in Rotterdam should be our inspiration about water governance (our large water network) and related ecosystems.
  • the organization is needed capacity building and also the fund is not sufficient
  • I am in new organization
  • positively gave me more tools to develop my work correctly and gave me the chance to propose new way to see budgeting for gender and other relative matters for creating law initiatives.
  • the training gives us the technical expertise and we already have the support of the local authority where we work. all the projects are developed in coordination with all the stakeholders. but the main problem is the funding for the implementation of our ideas and projects.
  • Organising forums of diverse stakeholder groups with moderate to high levels of authority, influence and interest to address a specific challenge with a clear message for change in macro level policies and regulations. At some of these forums, the message was further broadcast and made more articulate when a one of the multistakeholder groups visited a young agro-business owner directly affected by the problem and heard his story directly from him. One group has now committed to escalate this policy initiative to the highest level in collaboration with the principal financial sector regulator.
  • I was able to get full sponsorship for the program
  • to apply any action or implement any initiative you need to have funding for that , moreover , if you have the support from your own organization you would be able to have funds . thus the fund's availability means you would be able to succes because of the expenditure coverage and organization support
  • despite the resource constraints, because of technical knowledge, I was able to put up controls, for instance in complaints management, file allocation, movements, as well as monitoring the management of the criminal prosecution services within the field station.
  • My organization is bery supportive and truly wanted to address GAD concerns in planning, budgeting and policy making. Hence, the current developments and small or even big wins were made possible by collective perspective towards a more gender equal organizations and enabling policies and mechanisms.
  • There is a limited funding for community engagement, and it has a great effect on developing and accomplishing campaign to support national development. Engaging rural farmers requires lots of resources; and community sensitization is crucial in having the people to participate in constructing decisions that will last a positive change.
  • Support from extended stakeholder especially with funding allowed the project to become sucessfully implemented and suistained. Including the impression from participants and stakeholders together with evaluation report also impressed our supporter in providing funding for these initiatives.
  • In the framework of the EU Project «Mayors for Economic Growth» I conducted research with 14 municipalities to know at what extent the local government promotes the development of the Cultural and Creative Industries on the Local Level.
  • The organization was able to provide opportunity for me share with workmates and also assigning me in areas of social Intergration. The willingness of the local governments to adopt to the new proposals for allowing us participate in their planning has helped alot
  • the seminar prepared was an idea of my organization. all the contributions of experts were published despite lack of fundings.
  • VNG an organization that my LG is in partnership with supported me in attending the training and also refining the action plan developed after the training. they engaged a consultant who helped us to complete our action plans
  • The action plan is about Tourism Media Tour, is depend on external stakeholders like media houses, destinations sellers, establishments owners,academic institutions and members of the community
  • The project, which I mentioned before is initiated and will be financed by EU. I just managed to share my knowledge while working with the EU expert on preparing the twinning fiche of that project and defining the intended results and performance indicators. Thus, I think the main factor is the availability of EU support and funding, as well as expert technical assistance and the political will from Georgin side (Parliament of Georgia).
  • the organisation support influences our work significanly
  • To ensure that we have reliable baseline data on 24x7 water availability, the Nuffic was kind enough to make the funding available to conduct workshop. Through the workshop, I was able to advocate the importance of data to the officials from Water and Sanitaiton Division in my ministry.
  • It's a kind of an association of people who live in the same quarter. The members of this association work together to develop their place. I approach them with the Idea of the local security and together we make it become possible.
  • My organisation rendered support especially during the training and we started including gender responsive governance priciples in our work.
  • The availability of technical expertise has been a fundamental external factor for the changes that we have initiated in the organization because the changes that we have implemented are all based on new knowledge acquired by the members of our organization: new ways of understanding some approaches, particularly in gender and sustainability, in addition to the goals and structure of the processes focused on human security.
  • The organized crime structures of the city of Medellín and the way in which they interact with civil society influenced the promotion of the human security approach to combat these structures. Likewise, social organizations accompanied the actions to promote this approach.
  • it is clear the fund is the key of every project ,no one can do aproject because if you need technical expert you must hire so you need a money , you need office, you need human resource so that all things is needeed fund.

What aspect of the training was most helpful? Face-to-Face

Explanation: What aspect of the training was most helpful? Face-to-Face

  • Sharing of knowledge, expertise and lessons learned between the partcipants and experts was most helpful.
  • although the interaction with the experts was the source of most of the learnings, The value of sharing ideas with other participants should not be underestimated due to their experience and their knowledge. study visits were very beneficial but they were very limited in number.
  • I think the response is in the middle but slightly on the leftside as expertdiscussions and presentation materials shared were useful aven after the training as i could visit them and get some hints on elements needed in my conceptual work.
  • Case study is the most efficient way of learning
  • The expert views coupled with sharing of experience with fellow participant s was very helpful as I was able to learn how they handled similar situation in their country or operation. The visit to the Rotterdam and sharing with the municipal officials and NGO's were insightful. I feel it was a perfect blend with full engagements of participants to practice the new skills
  • all the aspects were important even though more study visits could have been beneficial.

What aspect of the training was most helpful? Online

Explanation: What aspect of the training was most helpful? Online

  • Experts had lots of experience on guiding not only on solving our problems but also to identify the real problems and to find the proper tools to solve them.
  • I have appreciate the live session with experts how they explain us differents water issues and clear examples brought to our local context.
  • I would rather choose many options such as Expert feedback on assignments and readings but all the options above was rewarding. The session with expert Eiman Karar (Eiman Karar discussed important principles, steps and processes of adaptive water management and we explored practical planning tools for effective water management: ): as a lesson gained, systematic planning allowed us to clearly identify the problem that plagues the community due to poor management of water resources. She (expert Eiman Karar) also introduced the institutional framework of multilevel water governance: as a lesson gained, water is a factor that is essential to achieve the various Sustainable Development Goals (SDGs). To this end, a lack of adaptation to climate change does not only create risks for the achievement of SDG 6 (the “on water” objective): it also compromises the achievement of the majority of the other SDGs. And all of these fall under international policy frameworks. We also learned about negotiation skills and transboundary cooperation for good water governance: Good management of water resources comes from the efficient and effective involvement of all stakeholders. Therefore their inadequate contribution strongly influences human development because it might lead to misunderstanding and then to conflicts. There too many helping lessons we learnt...
  • readng is very important becouse you are reading all document you understant many thing
  • Live sessions give us a clear visualization and understanding, and direct interaction with trainers
  • I´d said it is not only one aspect but the conbination of all of them
  • Experts we're very helpful to understand the topic better with other examples of their work in real lifestyle.
  • Expert feedback on assignments were most helpful because they added new understanding to the readings and corrected my errors with new information.
  • Experts were so supportive and highly skilled.
  • the videos is wonderful and so much condensed , also I can see it many times and its duration is not very big so I like it very much
  • I was able to use the videos any time and even long after the training. I simply had to turn on and listen in.
  • Interaction (live) with resource persons and invited experts were very special and impactful. It condenced as well as clarify immediately observations, thoughts, ideas, and others derived from the modules or readings. Engagement with others is truly meaningful and learnings contextualized nd better appreciated
  • The live sessions with experts provided me first hand information on practical experiences and I held the opportunity to directly interact with the presenters to provide clarity on issues that matter my community and country.
  • The reading material are easily reverted to in case one needs clarification. The online sessions and the feedback from the experts are also a treasure to my work.
  • Live sessions with the experts gave me the opportunity to interact with them and to clearly understand the topic being facilitated on and then giving feedback through learning experienced and so forth.
  • the facilitators were swift in responding to our presentations and they gave timely feedback when called upon.
  • live session where helpful as you can directly ask questions and engage with the experts about the subject matter
  • I think that live sessions togehter with videos were very useful and interesting. But most of all, I would say that I learnt most from working on my own individual assignment and the tasks when I had to contribute to each session’s topic discussion. The latter made me search more about the topic and also see other participants' comments, which included interesting viewpoints. Expert feedbacks were quite general, though in some cases they were really useful.
  • in my opinion, the live session is the most effective way to learn than Reading material because we can interact directly with the expert and other participants. we can discuss and get the answer directly.
  • I think all the options provided were helpful. However, the feedbacks on the assignment from the experts gave me an insight of how much can we improve in the way we do our work and make the difference in our community.
  • Live session with experts was most helpful because we asked questions and they shared best practices.
  • I believe that the course facilitators Nicolas and Kelly did an exceptional job balancing the materials and tools that were available to the course participants, because this planning was so meticulous and built with so much love and dedication it is difficult to choose just one of the options. The interactions with the classmates were also very good, understanding from their contexts helped us to grow a lot. So I don't choose a single option in this case, we luckily had a pretty successful balance.
  • I like audiovisual tools. The tools provided by the experts who energized each session were also very useful and valuable.
  • the participants always come from differnt institutions , they has different knowledge, some of them are expert , so they change and shares expert,.

After the training I drafted the county water resources (amendment bill) 2021. It was taken through public participation and finally enacted in June 2021.


What would have helped you increase the impact of the training (max. 2 options)?

Explanation: What would have helped you increase the impact of the training ?

  • I would encourage more engagement with the public officials of Dutch Government as it would help us to create a bridge of communication among the one who take decision and influence on policy making. More follow up training would also impact our future coperation among other alumnus who would have already started a project on local governance. Exchanging experiences, ideas would benefit each of us to collaborate and to implement good practices in our respective countries.
  • More contact with policy makers and case studies can be helpful is designing an inclusive service delivery policy for your organisation.
  • case studies are very interesting because they give ideas and they show how to find solutions to complex problems. while a follow up of the implementation of the back home action plan may be beneficial to a better implementation of the project.
  • These two could add value in my view on deepening practical expertise gained from the materials covered in the training
  • The online course didn't give me the experiential learning that is needed in this field. we should be brought to the Netherlands as earlier programmed
  • Case study is the most efficient way of learning
  • With differents case studies, I get different view of perspective , learning new methods used in water management.
  • As explained in preceding question international experts and virtual visits contributed a lot because they constitue an inspiration in action. as an example: i as a student can say less, i mean our case study to mean Burundi context, and the expert can understand more about the technics to put into practices: i am saying this according to the responses to my questions during the virtual meeting with all Experts; i really appreciated.
  • becouse the exper and the training is very good becouse they share many information
  • Most of the training was based on individual work, with plenty of readings. In order to strengthen the acquired knowledge, it is important to have more interaction from outside, to see who things work there.
  • Study models give us an idea about the possibility of projecting and molding them in our reality, and direct interaction enables us to clearly understand the study models
  • the examples are the best way to understand how a method might work, a least for me.
  • Case studies are important for me as a learning tool because they create a practical context for understanding the concepts. More follow up would be helpful where needed for support in implementing some of the LED principles
  • Follow up is a form of engaging participants and thus aid in putting into actions there-entry plans
  • This training was done virtually, therefore in person experience with experts and Dutch Government Officials will provide participants the opportunity to acquire more information and learn a lot. Follow up on the training participants will also help for the program to achieve its objectives.
  • Understanding cases and getting a firsthand encounter with the Dutch local government officials will be helping in the replication development and support policy formulation.
  • With more case studies and backgroung reading will help immensly to increase the impact of the training as case studies are somehow unique to others happening in other countries. The more case studies learned the more it broden the horizon of participants to critically think outside of the box. Furthermore, the more background reading will ellighten participants to critically think and understand and to also know how to put theories into practiced.
  • The experts have a wealth of experience and sharing some of the situations on ground for expert advice would really be helpful and sharing more resources or reference on line
  • more case studies could have shown how to deal with concrete problems and how to find interesting solutions. a better follow up could have helped trainees to implement better their projects.
  • I believe that direct interaction with the local government would have given us more practical information and their best practices
  • I think that group works really help participants interact with each other and share many useful knowledge and experience to each other. It all helps to broaden perspective and enrich the mind. And I also think, maybe more lectures/videos might have to be held by the experienced experts in the field as well as the local practitioners refering to their concrete projects, plans, cases, where they managed to implement the new approaches and the results they achieved. Though having said this, I think the training was very well organized and useful for all participant.
  • it helps the participants to get experience and knowledge exchange from cross nation expert/practitian, where in East Indonesia rarely happened
  • Case studies helped me understand topics very well and international experts.
  • Knowing first-hand the implementation of processes from local agents can have a profound impact on the learning processes, in addition to enriching the processes with new doubts and perspectives. To achieve this, the courses would have to have a little more time.
  • The covid-19 pandemic did not allow the course to be held in person. However, this would have been the most important thing and what would have strengthened the training process

Which of the following types of follow-up support would have been most useful to you (max. 2 options):


How would you describe your gender?

What is your age?

Which type of organisation do you work for?

How big is the organisation you work for?

At what level is your function?

Who funded your participation in the training?

Is there anything else you would like to share with us?

  • I only encourage on doing more trainings for participants from developing countries. Keep up the good work!
  • I would just say, keep up the good work at THA and look forward to getting other opportunity to learn for your interesting professional trainings for local development stakeholders
  • Thanks
  • I have appreciated How you organize your course, how you are committed to share your expertise full of knowledge. I hope I will get the other chance to study at your institution.
  • Although our training was adversely affected by COVID as we completed about 80 percent of the materials, I found each session very informative. Following the course, I also did a course on decentralization at the African School of Decentralization, which should have been held in person in South Africa but was moved online again as a result of the pandemics. As a requirement for the completion of the course to earn a certificate, we sat a written test although the results given represented the average score of the class and not the individual scores of participants. Scoring participants based on the written exams, their attendance in all sessions, and verbal participation in class discussions added quality to the course. I suggest that these features be added to subsequent training.
  • In Burundi, although we have many assets for agricultural development, climate change poses a serious threat to equitable and sustainable economic growth, poverty reduction and human security. And futhermore, as a project supervisor and being close to citizens, i must ensure and contribute to the creation of a society that protects the natural environment, especially forests and wetlands threatened with extinction, and which maintains harmony between ecosystems and human activities. With all these conditions met, I believe I am the ideal candidate for the program which is taking place in the coming summer: Climate Adaptation and Local Resilience. Thank you very much for the past course scholarship!
  • thanks all of the team and want to increase and support training related the local developments alot of thanks
  • The training was for me a great experience through which I benefited from a lot of skills, I just wish to be given a position by my government to enable me to implement those skills
  • I would like to thank Nuffic and The Hague Academy for the opportunity to be a participant in the training. Exchanging knowledge, ideas and experiences is one of the most important things in the process of changing and improving our communities. It gave us tools to participate and to try to do things better in our countries.
  • I always say every where that the Hague Acadamy gives very professonal training. Gives an example of committment. Moreover, the impact of training is very high. I benifited a lot. Experts and study visits are very useful. Thank you
  • I'm thankful for the opportunity to take this course, because it has open my eyes to new ways to see public services and also new methods to include gender equality.
  • thank you very for keeping in touch with participants
  • thanks a lot but I was hoping that we could impelement face to face part physically
  • Thank you so much. I am as always grateful for the opportunity and support of the Hague Academy
  • I am thankful to the providers and funders of the training.
  • Well, I just want to extend my thanks and appreciation to the Hague Academy Family for such a great way of imparting knowledge to help shift the minds of participants all around the world in order to bring change in their various countries and the global village at large. Special thanks to Nuffic for the great opportunity aforded us by funding such a great program to help us shift our society and global village through the knowledge gained from great facilitators. It is my prayer and ardent hope that one day we will also be called to share our experienced from what we have been thought over the period with our sucess stories that others will also be inspired by us. Thanks so much, as we again hope to take on other courses of importance.
  • Thank you for the commitment to improve service delivery through capacity building I would love it when new materials and publications are shared with aluminum and visiting aluminum to interact and share experience. The small grants were fantastic and if it could be organized annually, it would help in applying action plans
  • there is need for the notes used during the online training to be shared with participants for future use in form of booklets
  • I learned a lot from the course and it really had an impact on planning and implementing LED initiatives and projects
  • Thank you.
  • thank you
  • The training was ver helpful
  • I have nothing but thanks and wishes to continue learning with you, and perhaps building processes together in the near future. It has been a very enriching experience for me and my team. so thank you very much!

I would like to thank Nuffic and The Hague Academy for the opportunity to be a participant in the training. Exchanging knowledge, ideas and experiences is one of the most important things in the process of changing and improving our communities. It gave us tools to participate and to try to do things better in our countries.